Returns & Exchanges

We want you to be completely satisfied with your Baking Steel products. If you are not happy with your purchase, you may return your unused items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and reason for return to receive a Return Authorization and prepaid shipping label.

• 2.
  Prepare Your Package

  Securely pack the unused Baking Steel in its original packaging, ensuring all protective materials are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.