Frequently Asked Questions
Everything you need to know about the world's best pizza surface.
What makes Baking Steel better than a traditional pizza stone?
The Baking Steel has a thermal conductivity 18 times greater than a ceramic stone. It transfers heat to your dough so quickly that it creates a crust with incredible rise and crispiness, mimicking the results of a professional wood-fired oven.
How do I clean and maintain my Baking Steel?
Cleaning is simple: scrape off any burnt food with a bench scraper and rinse with hot water. Dry it immediately and thoroughly to prevent rust. Occasionally re-season it with a light coat of vegetable oil, just like a cast-iron skillet.
Does the Baking Steel come pre-seasoned?
Yes, all of our Baking Steels arrive pre-seasoned with a proprietary blend of oils and are ready to use right out of the box. As you cook with it, the seasoning will continue to darken and improve over time.
What is your shipping policy?
We ship via UPS and FedEx within the continental United States. Due to the weight of our products, shipping times typically range from 3 to 7 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your Baking Steel, you can return it for a refund. Please note that customers are responsible for return shipping costs due to the significant weight of the product.
Can I use the Baking Steel on a grill or stovetop?
Absolutely. The Baking Steel is incredibly versatile and can be used as a griddle on induction, gas, or electric stovetops, and it performs exceptionally well on outdoor grills.